PAYMENT POLICY & TERMS OF SERVICE

By scheduling an appointment, submitting an online intake booking, or issuing a corporate instruction for medical surveillance assessments, the Employer (hereafter referred to as "the Client") or the individual candidate agrees to be bound by the following terms and conditions.
 
 
1. BILLING MODEL & PAYMENT TERMS
 

• Strict Upfront / COD Policy: This facility operates strictly on a Cash on Delivery (COD) or Upfront Payment model. 

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• Proforma Invoices: Upon receipt of an online booking or manual booking request, a Proforma Invoice will be generated and emailed to the Client. 

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• Settlement Methods: Payments must be made via Electronic Funds Transfer (EFT), instant digital payment links, or recognized corporate credit/debit cards at the clinic. Cash payments at the facility are discouraged for security reasons. 

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2. RELEASE OF LEGAL MEDICAL DOCUMENTATION
 

• Payment Clearance: In accordance with standard medical billing protocols, no statutory documentation—including Annexure 3 Certificates of Fitness, respiratory trend reports, or audiograms—will be released to the Client or candidate until full payment reflects in the Clinic's bank account. 

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• Proof of Payment (PoP): While a valid, bank-generated Proof of Payment may be accepted to secure a booking slot, actual clinical files and fitness certificates will remain withheld until financial clearance is verified by our accounts department. 

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3. CANCELLATION, LATE-ARRIVAL, AND NO-SHOW POLICY
Managing workforce operational slots requires strict scheduling. When a booking is confirmed, staff and equipment are dedicated exclusively to your candidates. 
 

• Cancellations: Cancellations or booking modifications must be submitted in writing at least 24 hours prior to the scheduled appointment time. 

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• Late Arrivals: Candidates arriving more than 20 minutes late for their designated slot may be turned away or rescheduled to minimize delays for subsequent corporate clients. 

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• No-Show Fee: If a candidate fails to attend their scheduled appointment without a valid 24-hour written cancellation, a No-Show Fee equal to 50% of the package cost will be levied against the booking entity to cover clinical overheads. 

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4. EMPLOYER RESPONSIBILITY & HAZARD SPECS
 

• Accurate Job Profiles: To ensure compliance with the Occupational Health and Safety Act (OHSA), the Client is entirely responsible for providing an accurate Job Specification Sheet or defining the candidate's environmental workplace hazards (e.g., noise, working at heights) during the booking stage. 

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• Scope of Screening: The Clinic will execute eye, ear, lung, and physical testing based entirely on the hazards declared by the Client. The Clinic accepts no liability for certificates rendered incomplete due to undisclosed workplace hazards. 

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5. MEDICAL CONFIDENTIALITY & DATA PROTECTION (POPIA)
 

• Dual Stream Data: All data collected is handled in strict accordance with the Protection of Personal Information Act (POPIA). 

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• Result Sharing: The Client (the Employer) is legally entitled to receive the Certificate of Fitness indicating the worker's operational capacity. However, all raw medical diagnostic data (specific lung capacity values, audiogram frequency charts, and personal medical history) will remain strictly confidential between the patient and the Clinic, and will not be disclosed to the Employer without the patient’s separate written consent. 

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